Frequently Asked Questions

Patient Transportation Department

1. Will patient travel cover all my costs for travel to a medical appointment?    

The Patient Transportation Program provides supplementary benefits for Kispiox, Glen Vowell and Gitanmaax eligible clients. It may not cover all costs  associated with a client’s medical condition and   travel requirements. The most economical and efficient mode of transportation must be used, taking into consideration the client’s medical condition and the urgency of the situation.

2. What do I need to put in a travel claim?   

A referral from a GP,  family  physician, or a health professional  is  required —this is mandatory.

Travel expenses will not be  covered without written confirmation of attendance at an appointment by health facility/professional.    The time frame for client reimbursement requests through NIHB is a maximum of 12 months from the date of service. Original receipts must be provided.

If it is your first time claiming travel you must have your band number, full given name, date of birth, personal health number, updated contact  information (including where you reside).

 3. What is my responsibility?

Obtain all of the necessary  paper work for the trip prior to leaving the  community.  i.e.  referral from GP,  confirmation of   appointment with  specialist.

Give the Patient Transportation Clerk at least 5 days notice prior to your appointment.   Upon receipt of the  notice, the proper travel     arrangements can be made.

Clients who do not provide  sufficient notice may have to  pay for the travel and be reimbursed later provided they have a signed confirmation of attendance to the appointment.

Refrain from becoming verbally abusive or threatening to the Patient  Transportation Clerk.  They do their very best to provide you with the service you require in a timely manner .

Give at least 24 hour prior   notice when canceling an  appointment. Ie. Hotels and airlines need at 24 hours  notice.

Get prior approval on all non-emergency trips. The only exception is in the case of a  medical emergency.

Attend your medical appointment as scheduled. Clients who do not attend appointments must pay back any benefits they have received or pay for any rescheduled appointment travel costs.

Protect all of the original warrants issued to you for their medical trip. Warrants will not be reissued if lost or stolen.

Do not damage property or abuse accommodation arrangements.  Ie. excessive noise.

Get a signed confirmation of  attendance from the health professional and return to Patient Transportation Clerk upon your return.

Retain and submit all necessary receipts required.

 4. Is my dental appointment covered? 

Dental appointments are covered.  Orthodontic and Dental Surgery appointments will  be sent in for benefit exception to NIHB Regional  Office (Health Canada).

5. What is a Benefit  Exception?

Certain types of travel may be considered on an exceptional   basis, including but not limited to:

Diagnostic tests for  educational purposes,

Speech assessment/therapy and provincially supported preventative screening programs when coordinated with other medical  appointments.

Fittings for medical supplies and equipment benefits.

Benefit exceptions have to be  prior approved by the NIHB  Regional   Office.  Benefit Exception requests are to be  submitted to the NIHB Regional Office using the Benefit Exception Form and accompanied by all relevant documentation.

6.  Is travel to Detox covered?

All travel for detox must be  submitted to the NIHB Regional Office for approval as a  benefit exception.

7. Is travel to a Treatment Centre covered?  

Treatment is covered to closest centre and is approved by the Regional NNADAP Treatment Manager.  Return travel will not be covered if the client discharges him/herself before the treatment is completed. We cover meals and travel to and from the treatment centre only.

 8. Is travel to a Vision  Specialist covered? 

Travel to an Ophthalmologist is  covered when referred by a  family physician. Optometrist appointments are only covered when referred by an   Ophthalmologist.